Looking for a
support partner you can rely on?
support partner you can rely on?
Many big and small companies struggle to find that
perfect balance of reliability and cost-effective service in a support provider.
Our support costs are too high
An in-house IT team is nice to have, but too expensive for your basic needs
It takes forever for a Ticket to be completed
Simple requests are taking too long and you don't know why
Our Website keeps going down
Even with a support plan in place, your site is experiencing downtime
Why Choose
ITW for Your
Support Needs?
Let’s discuss your projectITW for Your
Support Needs?
We listen to your Challenges andGoals
Frequent Reporting & communication
Transparent Plans & pricing
Optimal Solutions for risk & value
Fostering a security culture
Expertise to support every aspect of your website or app
Trusted By
Website Maintenance Services include
- Security monitoring
- 24h uptime monitoring
- Malware and spyware removal
- Patch management
- WordPress core and plugin updates
- Website incident resolution
- Infrastructure incident response
- Backup and restore management
- Ad hoc website updates
- Periodic health monitoring and reviews
- Service desk (24/7)
- Quarterly work reporting
- Quarterly performance reviews and recommendations
Software Maintenance Services include
- Security monitoring
- 24h uptime monitoring
- Malware and spyware removal
- Patch management
- Application incident resolution
- Infrastructure incident resolution
- Backup and restore management
- Ad hoc application updates
- Periodic health monitoring and reviews
- Service desk (24/7)
- Quarterly work reporting
- Quarterly performance reviews and recommendations
- Staff training and support
infrastructure managment Services include
- Server security checks and critical patching
- Cloud infrastructure resources monitoring
- Infrastructure logging and monitoring
- Remote backups
- Service desk (24/7)
- Automated daily backups
- Disaster recovery from recent backup
- Ad-hoc infrastructure upgrades
- DevOps services
- Infrastructure automation
- Infrastructure incident response
- Quarterly work reporting
- Quarterly infrastructure performance reviews
managed security Services include
- Vulnerability and patch management
- Access review and monitoring
- Security Incident response
- Network management, monitoring and security
- Key/password management
- Change management
- In-depth logs analysis
- IPS/IDS management and monitoring
- Penetration testing
- Security events management (via SIEM system)
- DLP management
- Malware protection and removal
- Ad-hoc infrastructure updates
- Service desk (24/7)
- Quarterly work reporting
- Quarterly Security assessment and recommendations
Consultancy retainer services
With plans from 40 to 160 hours per month, we place an
integrated team at your service with the flexibility and expertise your business needs.
inquiry for information- Conduct workshops with Customer’s internal stakeholders and vendors
- Project Planning Documentation
- Solution Design Documentation
- Produce UX/UI screens and various graphic design work
- Infrastructure Configuration
- Website / Application development
- Website / Application updates and enhancements
- 3rd Party Integrations
- Adhere to design standards and techinical documentation
- Maintenance of existing code and resolution of defects
- Content insertion
- Performance of testing and QA
- Conduct User Acceptance Testing (UAT)
- Collaborate and communicate with customer stakeholders
- Troubleshooting and ticket management
- Manage deployments
- Project management
Related Services
Frequently asked questions
Can you support our website?
Yes, we provide website support and maintenance to cover uptime, security, bug resolution,
updates, hosting and more.
Can you support our application?
Yes, we provide software maintenance services such as security patches, backups, uptime
and security monitoring, ad hoc updates, hosting and more.
Can you support an existing website or app?
Yes, we can support websites and applications even if we didn't develop them. After
activating a support plan, we conduct a comprehensive analysis of the website or app. This
helps us produce a remediation plan to resolve any immediate, pressing issues and put
everything on a solid footing.
Do your plans include hosting?
Hosting is an optional service we can include in your support plan. We can also migrate
your existing website or application to a new hosting provider, or recommend one based on
your current usage stats and growth goals.
Do you provide 24/7 support?
We offer 24/7 support as an option through our service desk. We also leverage tools for
continuous, 24/7 monitoring of uptime and security, to alert us to the most critical
issues.
What kind of response times can we expect?
We offer different response-time tiers based on client needs and budget. The highest
severity issues are responded to within 1 hour, while the lowest severity issues receive a
response within 48 hours.
Ready to Discuss Your Support & Maintenance Needs?
Let’s Talk