Services

Strategy & Planning
UX & UI Design
Prototyping

Project Features

Service booking
Schedule management
Earnings tracker
Landing page

Key Project Results

Helped translate raw business plan into a sellable end-to-end application

Supported client’s marketing efforts with a brand identity & landing page

Catered to the unique workflow & experience needs of two user types

Equipped the client with an interactive prototype for its investor sales pitch

Skep mobile screens

PLANNING THE APP

With a series of workflows and high-level business requirements, we began mapping out the user journeys of homeowners and service providers in low-fidelity. These UX design exercises helped us refine early ideas for the app’s functionality, including important questions about booking services, validating users and facilitating transactions.

The wireframing stage in particular helped us and the client determine the most critical functionality for the MVP. It also allowed us to identify various user experience challenges and find solutions right on the spot.

Skep UX wireframes

Mobile app screens for Skep

BOOKING A CLEANING SESSION

The app’s core functionality is the service-booking process. Homeowners can view upcoming service appointments, book a new cleaning from a preferred service provider and choose from a list of extras such as oven cleaning.

The chosen service provider will see the request in their profile and get the chance to accept or reject, based on projected earnings and their schedule. For added control, they can narrow down their availability to a specific neighbourhood.

Scheduling a cleaning

PROFILE & EARNINGS MANAGEMENT

Service providers can use the app to monitor their earnings and get a clear breakdown of work month by month. During design we took care to put the most important features and information front and center, so that service providers wouldn’t be overwhelmed with unnecessary details.

Tracking earnings

THE MICROSITE

To help promote Skep locally, we designed a landing page that would showcase the app’s features and benefits to homeowners and service providers. It incorporates the new brand in a clean and colourful way, and gives the app a more solid foundation for marketing purposes.

Skep microsite

SUMMARY

Designing the Skep mobile app was a challenging but interesting opportunity that encouraged us to work in an agile and highly collaborative way. Ultimately we delivered a polished prototype with end-to-end functionality, so that the Skep team had a viable product for investors.